Forget what AI can do, the real question is what difference it makes
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The critical debate around artificial intelligence (AI) is shifting from capability to impact.
Dané Liebenberg, AI executive for retail and business banking at FNB, said the focus is increasingly shifting from what AI can do to how the technology is applied to customer service, business operations and decision-making.
What AI can do
“The era of asking what AI can do is rapidly being replaced by a more important question: what real difference can it make?”
Banks have used
Dané Liebenberg, AI executive for retail and business banking at FNB, said the focus is increasingly shifting from what AI can do to how the technology is applied to customer service, business operations and decision-making.
What AI can do
“The era of asking what AI can do is rapidly being replaced by a more important question: what real difference can it make?”
Banks have used
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