Productive Friction: What Universities Must Protect in the Age of AI
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One of the readings that my students always pick as their favorite lesson about digital media economics comes from the late 1990s when Google engineers accidentally found gold in their trash. When they launched their search engine, it was working perfectly and millions of users were using it every day. Their algorithm was elegant and the results outperformed other competitors in the market. However, their major problem was that no one had figured out how to make profit from t
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