📚 Education Aug 28, 2026 · Steven M. Baule, Ed.D., Ph.D.

Answering the question behind the question

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Answering the question behind the question
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Key points:




Recurring student questions can serve as useful instructional data



The biggest back-to-school challenge



The foundation for student success is a positive classroom culture



For more news on student insights, visit eSN’s Innovative Teaching hub




Librarians and instructional designers have long understood that the first question someone asks is not always the question they need answered. In a library reference interview, a patron’s initial request is often just the

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