American Airlines Says Turnstiles Will Improve Boarding — They May Just Make Flying Worse
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American Airlines is installing electronic boarding gates at new DFW gates and pitching them as a way to make boarding smoother, more consistent, and less congested. But these turnstiles do not solve the real causes of boarding delays—and they may leave passengers with less flexibility, less human help, and one more point of failure between the gate and the aircraft.
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