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21h ago
Kunal Shah outlines WhatsApp’s next phase with AI, payments, richer conversations
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WhatsApp is preparing to move beyond messaging, making conversations more expressive, bringing everyday transactions into the app and using artificial intelligence (AI) to handle practical tasks. CEO Kunal Shah set out these priorities in a post on X, more than four months after succeeding Will Cathcart as WhatsApp’s global head.Shah said the app would evolve voice notes, groups, stickers and video as communication habits change. WhatsApp has more than three billion users worldwide and over 500
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