✈️ Travel 1d ago · Gary Leff

Passenger Shares Delta’s “Warm, Empathetic” Apology—With The AI Notes Still Attached

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Passenger Shares Delta’s “Warm, Empathetic” Apology—With The AI Notes Still Attached

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A Delta SkyMiles Diamond member complained about customer service and received an apology that began by announcing how warm and empathetic it was supposed to sound.

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