🇮🇳 India
1d ago
‘Response isn’t going to magically change’: Lufthansa's blunt reply to customer goes viral
Source ↗
👁 3
💬 0
A Lufthansa customer's complaint about an unresolved payment turned into a viral social-media exchange, attracting 14.7 million in 15 hours. The episode highlights the reputational risks companies face when customer service moves into public digital spaces.
Comments (0)