🇮🇳 India
1d ago
AI agents solve 82% of queries now, says Snapdeal CEO
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Bengaluru: With the adoption of AI in Snapdeal’s customer bots, almost 82% of queries are now solved through AI agents, and 70% of its code is AI-assisted. “People ask a lot of generic things which don’t need human intervention at all. For complicated queries, we divert them to humans, where you need an emotional touch,” Snapdeal CEO Achint Setia told DH.The pure-play value e-commerce platform’s monthly product launches have increased by 40% because of AI enablement. “AI writes code, reviews cod
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