Jim Farley Says It Took Ford Four Years To Finally Get Its Quality Issues Under Control
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Ford topped JD Power’s mainstream quality study, beating brands like Subaru.
Jim Farley credits a four-year culture shift for the surprise result.
Just three years ago, Ford sat in 15th place among mainstream brands.
Ford chief executive Jim Farley is celebrating the company being named the top mainstream brand in JD Power’s recent Initial Quality Study, and he’s pinning the win on a four-year campaign to fix what was broken.
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Jim Farley credits a four-year culture shift for the surprise result.
Just three years ago, Ford sat in 15th place among mainstream brands.
Ford chief executive Jim Farley is celebrating the company being named the top mainstream brand in JD Power’s recent Initial Quality Study, and he’s pinning the win on a four-year campaign to fix what was broken.
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