Here's Why Your Upgrade To First Class Almost Never Happens Even When Seats Are Empty
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Domestic first class in the United States was traditionally a prime opportunity for upgrades. Airlines used to be far more generous with allowing elite members to simply take an empty seat in first class, and frontline employees were also given a high level of freedom to permit upgrades based on their own judgment. Today, however, policies are far stricter, with gate agents and flight attendants essentially prohibited from upgrading passengers on their own merit, and upgrade availability is also
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