American Airlines Says It Has Too Many Broken Seats, Bad Screens, And Duct Tape — A Fix Is Coming This Summer
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American Airlines customer chief Heather Garboden told employees the airline has “too many broken seats,” bad inflight entertainment screens, and duct tape where duct tape should not be. She says a dedicated Tech Ops team is now being built to fix aircraft interiors, with visible improvements expected by the end of summer.
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