Hyatt Hotel Puts Bathroom Soap And Lotion On The Counter Like They’re Free — Then Charges Guests For Using Them
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Thomspon San Antonio Riverwalk is staging bathroom soap and lotion where guests expect complimentary amenities, even though using them can trigger extra charges. That's a textbook hotel dark pattern: make something look free, hide the price list, and count on guests not noticing until it's too late and they're stuck.
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