Airlines Keep Making You Gate Check Your Carry-on Bag — Then You Board And See Empty Overhead Bins
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Airlines keep telling passengers the overhead bins are full, then sending them onto planes where empty space is still sitting open above the seats.
It is one of the fastest ways to make customers furious, and it happens for a simple reason: gate agents are under pressure to avoid even minor delays, so they often start forcing carry-ons into the hold before the bins are actually full.
It is one of the fastest ways to make customers furious, and it happens for a simple reason: gate agents are under pressure to avoid even minor delays, so they often start forcing carry-ons into the hold before the bins are actually full.
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