How you deal with rude customers can mess up your sleep
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According to a new study, the stress of encounters with rude customers does not always stay at work.
If you’ve ever worked a service job, you’ve probably faced a customer who pushed you to the limit: rudely questioning your competence, complaining about a long wait you didn’t cause, rolling their eyes when you explain store policy. You smile anyway, because that’s what you’re trained to do.
Later, when they ask for a refill or their check, you move a little slower.
If you’ve ever worked a service job, you’ve probably faced a customer who pushed you to the limit: rudely questioning your competence, complaining about a long wait you didn’t cause, rolling their eyes when you explain store policy. You smile anyway, because that’s what you’re trained to do.
Later, when they ask for a refill or their check, you move a little slower.
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