What 1,000-year-old companies know about resilience
Source ↗
👁 0
💬 0
Not long ago, I found myself in line at my local dry cleaner. It’s a modest shop, the kind of place you’ve passed a thousand times without a second thought. But the man behind the counter — let’s call him Howard — is not a modest man. He pays an almost fussy, forensic level of attention to every customer. He remembers names and checks garment tags twice. He asks follow-up questions about a persistent wine stain on a lapel that suggest he genuinely, deeply cares about the outcome of his work.
Whe
Whe
Comments (0)